Where can I get help for gaming addiction?

If you notice signs of gaming addiction, first talk to a family member or a trusted friend. In Bangladesh, seek help from the National Mental Health Helpline and local mental health professionals. Contacting the hehe5 support team at support@hehe5.pro will help you activate self-exclusion and take the necessary steps. We keep your privacy fully protected. Don't delay seeking help — the sooner you act, the better the outcome.

Hehe5 Responsible Gaming — A Guide to Safe and Enjoyable Entertainment

Hehe5 believes that entertainment should always be safe and controlled. We are committed to ensuring the protection of every player in Bangladesh. On this page, you will find all the information on limit setting, self-exclusion, and support.

Last updated: January 2025

Safe Gaming Set a Time Limit Budget Control Self-Exclusion Feature Mental Health 24/7 Support Family Protection Spending Monitoring Safe Gaming Set a Time Limit Budget Control Self-Exclusion Feature Mental Health 24/7 Support Family Protection Spending Monitoring

Core Principles of Responsible Gaming

Gaming is a form of entertainment — it should never be used as a source of income or a solution to problems. hehe5 wants every user to enjoy gaming consciously and within their own limits. Our key guidelines are outlined below.

Set a Budget

Before you start gaming, decide how much money you can afford to spend. Only spend an amount whose loss would have no impact on your daily life. Never game with borrowed money or by dipping into your savings. On our platform, you can set your own weekly or monthly deposit limits. Once set, the limit takes effect immediately, and increasing it requires a 72-hour waiting period.

Control Your Time

Playing for long stretches without a break reduces focus and judgment. Set a specific daily time limit for gaming and stick to it. hehe5 offers a session timer feature — once the set time is up, the platform will automatically alert you. Make sure to leave enough time for family and friends, exercise, and other hobbies. Never let gaming interfere with your professional or personal responsibilities.

Self-Exclusion & Break Features

If you feel you need to take some distance from gaming, you can use hehe5's self-exclusion feature. You can request to have your account closed for anywhere from 24 hours to permanently. While exclusion is active, no promotional messages will be sent and logging in will not be possible. Making this decision is not a sign of weakness — it is proof of self-awareness. To end an exclusion, you will need to contact our support team and complete a designated cooling-off period.

Minor Protection

Hehe5 strictly prohibits registration and gaming for anyone under 18. An age verification process is conducted at registration, and additional documents may be requested in suspicious cases. If there are children or teenagers in your household, keep password protection and parental controls enabled on your devices. Do not share your account login credentials with anyone. We advise parents to stay informed in order to keep children away from online gaming.

Warning Signs of Problematic Gaming

If any of the following signs appear in you or someone you know, help should be sought promptly. Acknowledging a problem is the first step toward solving it.

Repeatedly gaming to chase lost money
Lying to family and friends about gaming
Gaming with borrowed money or by breaking into savings
Trying but failing to stop gaming

Neglecting work, studies, or family responsibilities
Feeling restless or irritable when not gaming
Turning to gaming to relieve stress or sadness
Hiding how much time and money is being spent on gaming

How to Get Help

If you notice any of the signs above in yourself, don't face it alone — seek professional help. In Bangladesh, you can reach out to the National Mental Health Helpline for mental health support. The hehe5 customer support team is available 24/7 and can guide you to the right resources. To temporarily suspend your account or activate self-exclusion, email [email protected]. Remember, asking for help is an act of courage, and we are always here for you.

Frequently Asked Questions

After logging into your account, go to the "Account Settings" section and select the "Responsible Gaming" option to set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. While reducing a limit is instant, a 72-hour cooling-off period applies when increasing one. This measure keeps you from exceeding your budget. If you have any issues, contact [email protected].

Yes, once the set exclusion period has ended, you can contact our support team to reactivate your account. However, reactivation is not possible in the case of permanent exclusion. Before returning after a temporary exclusion, we recommend completing a brief awareness review. No marketing messages are sent while an exclusion is active. We respect your decision and are ready to assist at any time.

Date of birth is verified at registration, and users under 18 cannot create an account. In suspicious cases, age is re-verified via national ID card or passport. Accounts that fail verification are suspended immediately. Parents are advised to use parental controls on their own devices. If you suspect a minor, report it to [email protected].

If you notice signs of gaming addiction, first talk to a family member or a trusted friend. In Bangladesh, seek help from the National Mental Health Helpline and local mental health professionals. Contacting the hehe5 support team at [email protected] will help you activate self-exclusion and take the necessary steps. We keep your privacy fully protected. Don't delay seeking help — the sooner you act, the better the outcome.

Start Safe Gaming

Entertainment at hehe5 means enjoying yourself responsibly. If you have more questions, visit our FAQ page or create an account right now.

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